Information collection and management
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, mobile number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you submit an online form/ questionnaire, we may ask for your contact information, including items such as name, email address, and mobile number.
How we use your information
We use the information we collect in various ways, including to:
How we may collect your information
We may collect personal information in a number of ways, including:
If you feel you have not given us consent to use your personal information or would like to be removed from our call or email lists, please contact us at firstname.lastname@example.org
Loan Panda follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Loan Panda uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read “What Are Cookies”
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
You can also let us know at any time if you no longer wish to receive direct marketing offers from Loan Panda by emailing us at email@example.com.
To, best serve you, we may transfer your information that we have collected from you overseas.
You should note that while overseas organisations are subject to confidentiality or privacy obligations, they may not always follow the requirements of Australian privacy laws. Overseas organisations may be required to disclose information we share with them under a foreign law. In those instances, we will not be responsible for that disclosure.
How to contact us
If you have a complaint about how we handle your personal information, you may contact us during Australian Eastern Standard Time (AEST) business hours on the details below:
Tel: 1300 326 186
External Dispute Resolution (EDR)
If you are dissatisfied with our complaint handling response, you can make a formal complaint to our External Dispute Resolution provider, the Australian Financial Complaints Authority (AFCA). AFCA can consider certain privacy complaints relating to either the provision of credit or Credit Reporting Information in general. You can contact AFCA on:
Tel: 1800 931 678
Post: Australian Financial Complaints Authority, GPO BOX 3, MELBOURNE VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.
Under the Privacy Act, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) about the way we handle your personal information. The OAIC can be contacted at either www.oaic.gov.au or by calling 1300 363 992.